Title:  Senior Specialist Digital Workplace

Senior Specialist, Digital Workplace

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

About the Role

The Senior Specialist, Digital Workplace is a hands‑on technical role based in Palmerston North, responsible for the day‑to‑day operational support and stability of the Digital Workplace environment across Australia and New Zealand (ANZ). Providing Level 1, 2, and 3 technical support, this role ensures DKSH employees have seamless access to the tools, platforms, and systems they need to perform at their best.

What You Will Deliver

• Incident resolution — Swiftly resolve complex and high‑impact incidents across Microsoft 365, end‑user devices, identity, access, and collaboration tools, including root cause analysis and permanent fixes
• Optimised digital workplace services through proactive maintenance and hands‑on operational support
• Reliable onboarding/offboarding including device provisioning, accurate asset records, and smooth employee transitions
• Data and email migrations such as file server to SharePoint/OneDrive and mailbox migrations, ensuring data integrity and security
• Workflow automation through the design and maintenance of Power Automate solutions and support for the rollout and adoption of Microsoft Copilot
• Security and compliance by operating within global IT standards and supporting audits, risk reviews, and access provisioning
• Cross‑functional collaboration with internal teams, business stakeholders, and external vendors to ensure consistent service delivery and operational performance

What You Bring

• Microsoft Windows certification
• Five or more years of hands‑on experience supporting Windows 11, network fundamentals, and end‑user technology environments
• Strong technical capability across desktop management, troubleshooting, Microsoft 365, Active Directory, MFA, anti‑virus, and Zscaler
• Exceptional internal customer service skills, with the ability to translate technical issues into clear, practical guidance and build strong working relationships across all levels of the business
• Experience supporting distributed or multinational technology environments
• Excellent problem‑solving skills with clear, confident communication

Why Join DKSH

You will be part of an organisation that values accountability, collaboration, and long‑term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Technology.

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