Title:  Service Manager

Job Summary

Manage the technical service and maintenance team to provide timely and reliable technical services to customers and clients, as well as DKSH operating facilities. This includes installation, warranty, repair and maintenance services

Business metrics

• Comply all company policies and process
• Demonstrate Company Core Values:
  • Integrity & Commitment
  • Deliver Superior Results
  • Entrepreneurial
  • Corporate Responsibility
  • Diversity
• Take charge of other assignments of company when any, under supervision of direct Supervisor

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Manage and enhance technical service procedures and structures to improve quality of service, reduce turnaround times and optimize costs
• Identify and recommend initiatives to enhance service competitiveness in order to increase services contact sales and volumes
• Delegate work responsibilities and schedules to field service employees to meet customer needs
• Diagnose cause of malfunctions or failures of service equipment and take corrective actions
• Manage and monitor service tools/spare parts inventory to support the service business
• Support negotiations with potential client/customers to secure maintenance contracts
• Develop and maintain good working relationships with suppliers and customers
• Manage and resolve customers' technical and quality issues by providing technical leadership and coaching to field service engineers

People DNA behaviors (Leading others)

Act with purpose:

• Engage, motivate and inspire others
• Build and maintain strong networks internally and externally
• Apply knowledge of business and financial acumen to achieve objectives
• Set clear expectations and check for understanding

Care about others:

• Instill optimism and develop others’ resilience
• Build diverse and inclusive teams
• Manage conflicts constructively
• Demonstrate interpersonal savvy and situational adaptability
• Use resources in a sustainable way

Deliver with direction:

• Build high-performing teams
• Delegate effectively and empower decision making
• Take calculated risks to make timely and effective decisions
• Lead change activities
• Role model the organization’s culture

Grow with passion:

• Give feedback and ask questions to coach, provoke reflection and grow others
• Actively support and drive employee career development
• Use an agile learning approach with others to address challenges
• Recognize and reward success
• Select best-fitting talents to meet current and future business needs
• Actively seek feedback and act on it
• Demonstrate resilience; learn from both successes and setbacks
• Own and drive your career development

Education

Degree in Engineering (Electronic, Electrical, Mechanic, Bio-Engineering) or related field

Work Experience

• Minimum of five years’ experience in a similar industry
• Minimum of three years’ experience in a managerial capacity
• Demonstrate working knowledge in industrial service capabilities

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference! https://www.dksh.com/careers