Title:  Representative, Credit & Collections

About The Role

Responsible for managing customer collections and maintaining positive customer relationships through telephone, digital communication, and field visits. The role focuses on achieving higher on-time collection amounts, following up on due and overdue invoices, confirming payments, updating collection status, and minimizing bad debt risk. The position also promotes TT payment, coordinates closely with the AR and internal teams, handles cash/cheque collections, and escalates doubtful or long-overdue accounts for timely resolution.

What You Will Deliver

Tele-Collection Duties
• Review daily due and overdue invoice lists provided by the Superior.
• Prepare and execute daily tele-calling plans for collections.
• Contact assigned customers via phone or viber to follow up on payments.
• Guide customers in preparing payments and address any inquiries or concerns.
• Coordinate with the AR team to verify successful bank transactions and send mobile receipt copies to customers upon confirmation.
• Escalate doubtful or long overdue accounts to the superior for further action.
• Record the status of each customer follow-up in the collection tracker (eg- paid in full, postponed with reason).
• Submit the update call plan report to the superior daily.
• Return back the information uncollected invoices with clear reasons at the end of the day to the superior.
• Support the AR team in reconciling collection records as needed.

Field Collection Duties
• Visit assigned customers as per the daily collection route plan to collect cash, cheques, and supporting documents.
• Ensure proper submission and receipt of invoices before collection.
• Verify and count collected amounts in the presence of the customer and provide the appropriate receipt.
• Return to the office and hand over collected cash/cheques and documents to the treasury team/cashier.
• Update the collection status and inform the supervisor of any uncollected invoices for valid reasons.

What You Bring

• Similar experience in cash collection and handling field.

Education and Work Experience

• Graduated or Undergraduate with working experience. 
• Minimum 6 months’ working experience in the same industry.

Why Join DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference! https://www.dksh.com/careers