Title:  Manager Client Management

About The Role

Manage client accounts to ensure smooth client business integration and drive business growth of clients.

What You Will Deliver

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable.
• Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability.
• Manage business integration process for new clients to ensure smooth client integration.
• Gather and report client operational results in comparison to KPIs set in the service level agreements.
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process.
• Take necessary actions to resolve clients' operational issues/service complaints.
• Manage and schedule business communications and business review meetings with clients' management teams.
• Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate.
• Act as a DKSH representative to communicate all other necessary issues to clients' management teams.

What You Bring

• Demonstrate strong understanding of clients' industry/business/products.
• Demonstrate strong client management and communication skills.
• Proven project management skills.
• Strong analytical background and knowledge of statistical analysis methods.
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
• Demonstrate fluency in English, both written and spoken.

Education and Work Experience

• Bachelor’s degree in Business Administration, or an equivalent degree.
• Minimum five years’ experience in a similar role.

Why Join DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference! https://www.dksh.com/careers