Title:  General Manager Technology

Job summary

Plans and directs the operations of the organization. Provide leadership to grow revenue and profit of the business including full P&L ownership. The GM will lead a cross functional team through strong employee engagement, talent management and operations oversight.

Work experience

• Sales and operation management experience. At least 15 years’ experience in professional working experience. Prior General Management experience required. Managing a large group of direct reports is preferable.
• Significant experience required, including supervisory, product, customer, and budgetary experience.
• This role is seconded to the Cummins DKSH Myanmar (CDM) Joint Venture and reports to the Managing Director, Cummins DKSH JV Southeast Asia, an independent joint venture distributor reporting to its own board of directors.
• Eligible candidates shall have at least 15 years in professional working experience, are self-motivated and able to display maturity to overcome challenging complex business situations.
• Knowledge of emerging-market business development and/or distribution operations is desired.
• This role is based in Yangon, Myanmar. Market is considered emerging with high potential for growth.

Business Metrics

• Comply all company policies and process 
• Demonstrate Company Core Values: 
  • Integrity & Commitment 
  • Deliver Superior Results 
  • Entrepreneurial 
  • Corporate Responsibility -Diversity
• Take charge of other assignments of company when any, under supervision of direct Supervisor

Organizational structure

Reporting to the Managing Director of Cummins DKSH SEA.

Essential responsibilities

Operational and Leadership Responsibilities

• Manages compliance with health, safety, and environmental standards and compliance; oversees health, safety, and environmental audits. Encourages a culture of corporate responsibility for the benefit of employees and the communities in which Cummins operates. 
• Manages the day-to-day operations at a defined location, responsible for all functions and financial metrics. Develops a deep understanding of Cummins’ business in the region, globally, and across all business units. 
• Develops and manages the business to the Annual Operating Plan with input from Business Development and Sales; monitors all appropriate business metrics including Branch balanced scorecards, profit and loss metrics, and asset metrics. 
• Ensures business growth by managing annual marketing and sales plan; develops and maintains business relationships with customers and develops new business partners and alliances for the business segment or small geography. Manages market analysis for span of responsibilities. 
• Manages customer satisfaction for the Branches as measured by Net Promoter Score and Lens of the Customer programs; encourages a culture of customer service; recruits, develops, motivates, and retains high quality customer service employees. 
• Ensure collaborative cross-functional network and business relationships with Cummins Asia Pacific Leadership Team, Territory Sales teams, JV Staff Leadership, and DKSH local Country Leadership

Functional Skills and Knowledge

Performance Management: 

• Achieve or exceed balanced scorecard targets. 
• Manage profit and loss and asset utilization. 
• Grow the business profitably. 

Strategic Planning: 

• Develop business plans based on strategic goals.
• Translate long-term business strategy into actionable short-term goals. 

Operational Management: 

• Manage multiple functions including customer service, finance, quality control, purchasing, materials management, and human resources. 
• Implement operating policies and procedures through Supervisors and Individual Contributors. 

Cross-functional Coordination: 

• Anticipate, recognize, and resolve cross-functional challenges. 

Customer Relationship Management: 

• Build and maintain strong customer relationships. 
• Achieve high customer satisfaction ratings. 
• Work with customers and employees to improve satisfaction and understand future needs. 

Leadership and Team Development: 

• Develop, lead, and motivate Supervisors and Individual Contributors. 
• Set goals for training, development, performance, and career planning. 
• Develop high-functioning teams. 

Business Development: 

• Identify and develop new business opportunities.

People DNA behaviors (Leading the organization)

Act with purpose: 

• Communicate a compelling vision for the organization. 
• Align performance objectives and priorities across the organization. 
• Create and update organization strategy. 
• Identify and act on innovative opportunities for new business. 

Care about others: 

• Drive engagement at all levels. 
• Champion belonging (diversity, equity, and inclusion) at the organizational level 
• Set priorities to create a sustainable future for the organization. 

Deliver with direction: 

• Promote and cultivate the DKSH culture. 
• Ensure accountability at an organizational level. 
• Set a tone of energy and enthusiasm toward new opportunities and challenges. 

Grow with passion: 

• Develop a leadership, talent and organizational strategy aligned with the business strategy. 
• Nourish a culture of learning, coaching, and mentoring across the organization

Education

College, university, or equivalent degree in Engineering, Business or related field required. Advanced degree in Business or related field preferred.

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference! https://www.dksh.com/careers