Title:  Customer Care Representative

Job Summary

To create one stop service for all inquiries and complaints from all valuable customers & suppliers.

General Responsibilities

• To solve inquiries and complaints speedily with relevant parties and provide prompt feedback to customers and/ or suppliers.
• To enhance customer relation and add value to the total supply chain
• Fully responsible to produce the quality invoice within the time frame.
• To ensure all aspects of accurate all data , relevent follow up, and collaborate with other units if required
• Receive the orders from customers, clients(suppliers) and DKSH sales representatives
• Review the pending orders and reject orders daily by reason.

Functional Skills and Knowledge

• Demonstrate basic knowledge in customer service principles and practices
• Proven SAP knowledge
• Proven experience in call center/customer service environments
• Good interpersonal and communications skills

Work Experience

• one year experiences in related role.

Education

• Any bachelor’s degree or diploma holder

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference! https://www.dksh.com/careers