Title:  *Customer Care Representative

Job Summary

To create one stop service for all inquiries and complaints from all valuable customers & suppliers.

General Responsibilities

• To solve inquiries and complaints speedily with relevant parties and provide prompt feedback to customers and/ or suppliers.
• To enhance customer relation and add value to the total supply chain
• Fully responsible to produce the quality invoice within the time frame.
• To ensure all aspects of accurate all data , relevent follow up, and collaborate with other units if required
• Receive the orders from customers, clients(suppliers) and DKSH sales representatives
• Review the pending orders and reject orders daily by reason.

Functional Skills and Knowledge

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Education

• Any bachelor’s degree holder
• Demonstrate basic knowledge in customer service principles and practices
• Proven SAP knowledge
• Proven experience in call center/customer service environments
• Good interpersonal and communications skills

Work Experience

Minimum one to two years' experience in similar role