Title:  Administrator, Client Management

About The Role

The role is to provide accurate and timely administrative and operational support to the Client Growth Management team. The role coordinates client onboarding, account maintenance, claims, sales administration, reporting, and trade marketing documentation. It helps ensure reliable client service, accurate commercial records, effective stakeholder coordination, and compliance with company procedures.

What You Will Deliver

• Provide administrative support to the Client Growth Management Team.
• Assist in the preparation and processing of code creation requests, claims submissions, and related system transactions in accordance with established procedures.
• Support client onboarding, account setup, and account maintenance activities to ensure timely and accurate service delivery.
• Maintain accurate and complete client information, records, and supporting documentation.
• Monitor client account updates and service requests, escalating delays or issues when necessary.
• Coordinate sales-related activities, claims processing, and resource allocations for assigned clients, and proactively follow up on pending actions.
• Support the Managers, Client Growth Management in preparing reports, trade marketing activities, and scheme communications, including TMA, SFI, and related promotional announcements, to help achieve sales and revenue targets.
• Maintain accurate and up-to-date client records, databases, and documentation.
• Monitor client account updates, service requests, and ensure timely resolution through appropriate follow-up.
• Coordinate with internal stakeholders across departments to address client requirements and support business objectives.
• Process and administer staff sales orders and Free of Charge (FOC) requests in support of business and promotional activities.
• Prepare regular reports, and other administrative documentation as required.
• Perform all activities in accordance with company policies, approval authorities, internal controls, and service standards.

What You Bring

• Demonstrate proficiencies in office productivity tools (e.g., Outlook, Excel, Word, and PowerPoint etc.)
• Demonstrate strong communication skills .
• Demonstrate strong analytical skill.
• Ensures accuracy in data entry, claims processing, client records, and reporting.
• Demonstrate strong negotiation skill
• Demonstrate fluency in the local language and ideally in English, both written and spoken.

Education & Experience

• Bachelor’s degree in Business Administration, Commerce, Marketing, Economics, Management, or another relevant discipline.
• Minimum of one year of experience in sales administration, client support, customer service, commercial operations, or a similar administrative role.
• Experience in FMCG, distribution, or a high-volume transaction environment is preferred.

Why Join DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference! https://www.dksh.com/careers