Title:  Technical Services & Sales

Job Summary

Sell technical products, systems or services to achieve sales targets for assigned businesses/territories and overall business objectives

General Responsibilities

• Manage sales plans, implement action plans to achieve sales targets for assigned businesses/territories
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc., to improve sales targets
• Maintain a customer complaints/issues log and follow up on customer issues
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
• Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers
• Control & test the equipment’s quality upon arrival and on site
• Be able to troubleshoot efficiently & support our customers with good response time
• Ability to interpret & demonstrate when troubleshooting to get the best technical analysis (by phone, email, visit …)
• Must be able to solve problem and deal with a variety of equipment with relative support
• Develop and maintain good working relationships with suppliers and customers
• Coordinate all customer queries and resolve issues in collaboration with the relevant departments
• #LI-MZ1

Functional Skills and Knowledge

• At least 1-2 years’ experience in Medical Devices, Laboratory Background in Hematology / Biochemistry / Coagulation or related
• Basic knowledge in assigned products/services/systems and strong selling skills
• Strong communication and negotiation skills
• Proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Fluency in local language and ideally in English, both written and spoken

Education

Degree in Engineering such as ITC, Polytechnic Institute or related field