Title:  National Service Manager

Drive Growth. Be the Difference. 

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

The National Service Engineer Manager is responsible for leading and managing the service engineering team across the country. This role ensures the efficient delivery of technical support, service excellence, and customer satisfaction for all service operations. The position requires strong leadership, strategic planning, and hands-on involvement in optimizing service processes, resource allocation, and customer engagement.

Key Responsibilities:

• Oversee and manage service engineering operations across all locations to ensure high-quality service delivery
• Develop and implement strategies to enhance efficiency, reduce downtime, and improve service response times
• Ensure that service jobs, installations, maintenance, and repairs are executed effectively and in line with company and supplier standards
• Optimize resource allocation, including scheduling engineers and managing spare parts inventory
• Lead, mentor, and develop a team of service engineers to enhance performance and technical expertise
• Conduct training and skill development programs to keep the team updated on the latest technologies and best practices
• Provide technical guidance and support to engineers, acting as an escalation point for complex technical issues
• Drive a customer-focused service culture, ensuring timely and effective issue resolution
• Act as a key escalation point for major customer concerns, providing technical solutions and service excellence
• Build and maintain strong relationships with clients, internal teams, and key stakeholders
• Identify and implement process improvements to enhance service efficiency and reduce costs
• Stay updated on industry advancements and emerging service technologies
• Identify revenue growth opportunities within the service business, such as service contracts, training programs, and upgrades

Qualifications and Skills:

• Degree in Engineering or Applied Science or similar Technical Trade Background (eg. Relevant TAFE Certificate/Advanced Diploma)
• Minimum 8-10 years of experience in a service engineering role, with at least 3-5 years in a leadership capacity
• Strong expertise in service management, engineering operations, and technical troubleshooting
• Experience managing national or multi-site service teams
• Knowledge of service management software, scheduling tools, and CRM systems
• Understanding of compliance and safety regulations in the industry
• Excellent leadership, coaching, and team-building abilities
• Strong problem-solving and decision-making skills
• Effective communication and customer relationship management skills
• Ability to work under pressure and handle escalations professionally
• Experience in managing technical service teams across multiple locations
• Background in continuous improvement methodologies (Lean, Six Sigma) is an advantage

If you are excited about this challenging opportunity and eager to contribute to the growth and success of DKSH, please submit your application and your CV.

DKSH is proud to be an inclusive workplace that values diversity. We encourage applications from individuals of all backgrounds, experiences, and identities.

Please note: To be considered for this position, you must have the legal right to work in Australia.