Title:  Sales Support Specialist

About DKSH

DKSH’s purpose is to enrich people’s lives. For 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 28,000 specialists and produced net sales of CHF 11.1 billion in 2024. www.dksh.com

Performance Materials
DKSH Performance Materials’ purpose is to enrich people’s lives by providing innovative and sustainable specialty chemicals and ingredients. As a global distribution and strategic solutions partner, we deliver sustainable growth for life science and industrial specialties brands and companies. With 58 innovation centers and regulatory support worldwide, we create formulations and solutions in food & beverage, personal care, and pharmaceuticals that improve people’s quality of life. Headquartered in Switzerland, DKSH Performance Materials operates in 33 markets across Asia Pacific, Europe, and North America, employing over 1,700 specialists, and producing net sales of CHF 1.4 billion in 2024.

Job Summary

As the Sales Support Specialist, you will manage quote requests, track pricing data, and maintain accurate CRM records. Based in Markham, Ontario, you will coordinate with account managers, customers, and suppliers to ensure timely follow-ups and smooth sales operations that support business growth across DKSH North America.

Your Key Responsibilities

• Serve as the key connection point between customers, suppliers, account managers, and internal teams
• Manage sample and quote requests, providing timely updates and tracking progress
• Create and maintain reports on quotes, samples, sales performance, and strategic projects
• Keep CRM data current, including call reports and project milestones
• Support pricing activities, inventory checks, and supplier communications
• Handle customer inquiries and follow up on slow-moving, expired, or damaged inventory
• Provide administrative support such as scheduling meetings, coordinating travel, and distributing marketing materials
• Participate in team meetings and assist with trade show coordination as needed

Your Profile

• Experience handling customer inquiries and coordinating between Sales and Operations; at least 1 year of prior experience in a similar Sales Support or Customer Service role
• Proficient in Microsoft Office; SAP (SD Module) and Salesforce experience preferred
• Fluent in written and spoken English
• Effective problem-solving skills for order and delivery issues
• Excellent time management and multitasking abilities

What We Offer

• Hybrid work model
• Competitive compensation package including:
• • 401k, employer match
  • Medical
  • Health Savings Account, employer match
  • Dental
  • Vision
  • Long Term Disability
  • Life Insurance
  • Ancillary Benefits
  • Bonus
  • Cellphone and Wi-Fi Stipends
  • Service Awards
  • Vacation, Sick, Holidays
  • Internal Personal Development/Training

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: https://www.dksh.com/careers 

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