Title:  Customer Service Representative (Markham)

Our Company

DKSH’s purpose is to enrich people’s lives. For 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 28,000 specialists and produced net sales of CHF 11.1 billion in 2024. www.dksh.com

Performance Materials
DKSH Performance Materials’ purpose is to enrich people’s lives by providing innovative and sustainable specialty chemicals and ingredients. As a global distribution and strategic solutions partner, we deliver sustainable growth for life science and industrial specialties brands and companies. With 58 innovation centers and regulatory support worldwide, we create formulations and solutions in food & beverage, personal care, and pharmaceuticals that improve people’s quality of life. Headquartered in Switzerland, DKSH Performance Materials operates in 33 markets across Asia Pacific, Europe, and North America, employing over 1,700 specialists, and producing net sales of CHF 1.4 billion in 2024.

Job Summary

As the Customer Service Representative, you will deliver exceptional customer support and ensure smooth order and logistics operations. Based in Markham, Ontario, you’ll be an integral part of a dynamic and collaborative Customer Service team for DKSH North America.

General Responsibilities

• Manage end-to-end order processing, including entry, fulfillment, and invoicing
• Verify pricing and purchase order details, resolving any discrepancies with customers
• Coordinate with warehouses and logistics to ensure accurate and timely shipments
• Handle customer communications, updates on delivery timelines, and route inquiries internally
• Maintain service excellence by reviewing system reports and collaborating with internal and external partners

Functional Skills and Knowledge

• At least 2 years of relevant experience in a similar role
• SAP experience preferred
• Proficient in Microsoft Office tools
• Effective communication and interpersonal skills to liaise with customers, vendors and sales teams
• Strong organizational skills and highly detail-oriented

What We Offer

• Hybrid work model
• Competitive compensation package including:
  • 401k, employer match
  • Medical
  • Health Savings Account, employer match
  • Dental
  • Vision
  • Long Term Disability
  • Life Insurance
  • Ancillary Benefits
  • Bonus
  • Cellphone and Wi-Fi Stipends
  • Service Awards
  • Vacation, Sick, Holidays
  • Internal Personal Development/Training

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: https://www.dksh.com/careers 

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