Title:  Director, Distribution Center Operations

• Establish standard operating procedures (SOPs) for warehousing to guide operational execution.
• Supervise the development of warehouse SOPs that align with both company strategy and customer requirements.
• Define departmental manpower structure and responsibilities; effectively train, motivate, coach, and manage customer service staff.
• Set key performance indicators (KPIs) for warehousing operations to support performance reviews and quality management.
• Control warehousing costs to achieve the company's financial goals.
• Manage and develop talent through workforce planning and professional training to improve efficiency and quality.
• Facilitate cross-department communication and propose solutions and cost forecasts to support business development.
• Support internal and external project management needs.
• Oversee SOP implementation and propose improvement plans to enhance quality and performance within safety standards.
• Evaluate and review short-term (1–3 years) operational risks, and propose contingency measures to ensure business sustainability.

Functional Skills and Knowledge

• Warehouse operation management
• Proficiency in MS Office tools: Excel, PowerPoint, Outlook (MOS certification is a plus)
• Strong logic and clear communication
• Familiarity with warehouse management systems

Soft Skill

• Leadership and management

• Communication and coordination

• Strategic planning and execution

• Problem-solving