Title:  【醫療 HEC】Specialty Care - Supervisor/ Assistant Manager, Business Operations

General Responsibilities

• Event Management: Oversee promotion events, ensuring compliance with DKSH and client requirements.
• Marketing Coordination: Coordinate marketing programs, including blood test operations, PSP programs, and medical society sponsorships.
• Vendor Collaboration: Overses PSP vendors for efficient program execution.
• Compliance Partnership: Collaborate with the Compliance Department to ensure activities align with internal policies and industry standards; assist with live spot checks and external reviews as needed; support DKSH's internal control measures for activities involving Healthcare Professionals and Organizations (HCP/O)
• Guidance and Support: Provide guidance on event planning and control requirements to marketing and sales team and external partners.
• Document Validation: Collect and validate reimbursement documents, ensuring data accuracy.
• Meeting Facilitation: Facilitate meetings and events for healthcare professionals, ensuring compliance with standard procedures.
• Relationship Building: Foster strong relationships with internal and external stakeholders.
• Process Improvement: Identify and implement process simplification opportunities.
• Contract Management: Advise on the contracting process for healthcare professionals and cross-border activities.
• Continuous Improvement: Support strategies for standardization, automation, and efficiency.
• Issue Resolution: Ensure prompt resolution of issues related to meeting management and HCP payments.

Functional Skills and Knowledge

• Strong organizational and communication skills.
• Fluent in English, with the ability to communicate effectively with external clients.
• Ability to collaborate effectively in a matrix environment.
• Proficiency in project management and process improvement methodologies. 

Soft Skills

• Excellent communication skills
• Influence power to engage team members
• Overcome complexity
• Enthusiasm with problem solving ability 

Education

• Bachelor's degree in Business, Marketing, or a related field. 

Work Experience

• Experience in the pharmaceutical industry is a plus.