Title:  Specialist Medical Sales - NCR

Aim of Function

Sell medical products, systems or services to achieve sales targets for assigned businesses/territories and overall business objectives.

Main Duties

1. Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
2. Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories
3. Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
4. Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features/customer benefits
5. Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies
6. Report on the activities and products of the competitors
7. Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
8. Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc., to improve sales targets
9. Maintain a customer complaints/issues log and follow up on customer issues
10. Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
11. Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers

Additional Duties

Drive self-learning and improvement in the area of Medical Product Sales and DKSH behavior as part of continuous learning

Competencies

Core Competencies

1. Authentic
2. Being Pragmatic
3. Being Entrepreneurial
4. Being Committed
5. Passionate towards work and colleagues
6. Customer centric

Functional Competencies

1. Aligning Performance for Success
2. Delegating Responsibility
3. Developing Others
4. Facilitating Change
5. Managing Conflict
6. Negotiation
7. Planning and Organizing
8. Sales Ability/Persuasiveness
9. Strategic Decision Making

Education and Experience Required

• Degree or professional qualification in a Science or Medical-related discipline
• Up to two years' experience in a similar role
• Demonstrate proficient knowledge and understanding of the industry/market/competitors/customers
• Demonstrate proficient knowledge in assigned products/services/systems and strong selling skills
• Demonstrate proficient knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Demonstrate strong communication and negotiation skills
• Demonstrate basic research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken