Title:  Senior Specialist SAP Application Sales & Distribution

Job Summary

• Facilitate the implementation and support of SAP SD
• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements
• Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients' needs.

General Responsibilities

• Support manager in managing day-to-day operating assignments, solutioning and projects against operating budgets to ensure efficient usage of resources
• Provide first level global SAP SD support, prepare functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation
• Escalate critical issues/problem to second level support for prompt technical, resolution and development on SAP SD
• Prepare, review, and consolidate countries' requests for new developments/enhancements in ensuring a standardized and harmonized process
• Perform implementation of best practices, improvements, new/change requests from user and ensure conformance with change process
• Assist in testing and deployment/roll out of projects and change requests within timeline and quality deliverables
• Ensure adherence to service level agreement and processes
• Ensure availability of a single point of contact to user for prompt communication

Functional Skills and Knowledge

• Demonstrate knowledge of SAP applications and end-user support, preferably in Healthcare, FMCG industry
• Experience in implementing and supporting SAP applications
• Understanding of accounting business processes and other SAP integration points
• Ability to understand business processes from a customer perspective
• Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

Bachelor's degree in Computing/Information Technology or its equivalent

Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects

Minimum of 3 to 5 years in designing and configuring SD module

S/4 HANA (upgrade, rollout, or support) experience is preferable

Must be willing to take night shfts and willing to travel internationally 

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