Title:  Regional Order Processing Manager

Job Summary

We are seeking a dynamic and experienced Manager, Regional Order Management to lead, regionalize and scale our order management operations. This is a Group-level role with high visibility, offering the opportunity to shape the function from the ground up, influence cross-market practices, and build the team as the function potentially grow in the future. This role is ideal for a strategic leader with a proven track record in setting up and operationalizing order processing centers—including designing processes, implementing systems, establishing standards, and building high-performing teams.

General Responsibilities

Order Processing Operations

• Oversee end-to-end order processing activities to ensure accuracy, timeliness, and compliance across the region.
• Monitor KPIs and service levels and implement corrective actions as needed.
• Collaborate cross-functionally with Sales, Finance, Supply Chain, and Customer Service and external stakeholders.

Center Setup & Optimization

• Spearhead the setup of the centralized, regional order processing center, including:
• Designing and documenting workflows and SOPs.
• Selecting and implementing order management systems/tools.
• Recruiting and onboarding team members.
• Establishing governance, controls, and quality standards.
• Being accountable for KPIs showing cost-effectiveness and order processing efficiency

Process Improvement & Systems Integration

• Identify and drive process enhancements to improve efficiency and scalability.
• Partner with IT and other stakeholders to integrate systems and automate workflows.
• Ensure compliance with internal policies and external regulations.

Leadership & Team Management

• Build, lead, mentor, and develop a team of 10 order processing specialists.
• Foster a culture of accountability, continuous improvement, and customer-centricity.
• Manage and support internal stakeholders and communication channels to deliver best in class order processing capabilities
• Set clear performance goals and key success metrics and conduct regular reviews.

Functional Skills and Knowledge

• Minimum 10 years of experience in order processing or operations, with at least 3 years in a managerial role.
• Experience in a regional role
• Demonstrated success in starting up and scaling order processing functions in a B2B Environment.
• Strong knowledge of ERP systems (preferably SAP) and order management platforms.
• Knowledge of CRM or Service Management Tools is an advantage
• Excellent leadership, communication, and stakeholder management skills.
• Analytical mindset with a focus on data-driven decision-making.
• Familiarity with Lean, Six Sigma, or other process improvement methodologies.
• Ability to thrive in a fast-paced, evolving environment.

Education

Bachelor’s degree in Business, Operations, Supply Chain, or related field.

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