Title:  Sales Specialist Lab Instruments Surabaya

Job Summary

Sales Specialist supports the Sales Manager and the Manager, Local Business Line in day-to-day business with the aim to be developed into the role of a Sales Manager. Manage Instruments account to achieve sales targets for assigned businesses/territories and overall business objectives

General Responsibilities

• Support the (Senior) Sales Manager and Manager, Local Business Line in managing day-to-day business
• Visit customers together with Sales Manager to learn how to build a customer relationship and how to negotiate sales agreements
• Prepare forecasts, market reports as well as regular competitor and market surveys
• Provide administrative support to the sales team (e.g. preparing presentations)
• Responsible for own projects (organize a customer event, sales of new products, work on improvements within the area of responsibility)
• Support Specialist, Sales Support activities  (e.g. order taking and submission, shipment and tracking) 
• Optional: Profit and loss responsibility for the assigned area of responsibility (products or territory mostly for C and D customers) including budget and result accountability
• Respond to customer and supplier queries in English and the local language
• Calculation and submitting offers to customers 
• Collecting and managing of product information 
• Dispatch of marketing material and product information 
• Planning exhibitions and represent DKSH at exhibitions
• Follow up on customer issues
• Communication with the European logistics
• Maintain customer data and record sales data in Salesforce.com

Functional Skills and Knowledge

• Experience at least 2 years in working with the following laboratory instruments is an advantage : particle size analyzer, differential scanning calorimeter (DSC), thermogravimetri (TGA), rheometer, elemental analyzer.  
• Motivated to learn about the industry and the products
• Good knowledge of office tools (Excel, Word and PowerPoint)
• Fluent in the local language and English
• Willing to handle Surabaya area

Education

Professional qualification in science, chemical, engineering/ management