Title:  Manager, Operations Excellence

Job Summary

As the Manager, Operations Excellence, you will lead the team of Sales Excellence & Master Data Management to ensure a seamless business operation in an efficient and effective way, and in various digital transformation and business re-engineering projects

General Responsibilities

• Partner with cross-functional team and internal stakeholders for identifying continuous improvement initiatives, process re-engineering opportunity and streamlining the operations procedures.
• Proactively identify problems and opportunities and perform root cause analysis leading to significant impact
• Identify process, risk and control improvement opportunities and contribute ideas to further uplifting the process through change of workflow, digitalization / automation.
• Responsible for pro-active engagement to communicate process improvement areas and discuss the methods and solutions required to achieve process improvement.
• Monitor and review call audits/reports/customer feedback to maintain quality standards and provide coaching to improve service quality, performance and productivity
• Generate KPIs to drive sales force effectiveness
• Perform ad hoc projects as assigned

Leadership responsibilities 

• Manage and oversee team’s delivery of team/function goals to drive execution against goals set
• Drive and manage learning and development of team in the area of Operations Excellence and DKSH behaviors to achieve team/function goals
• Drive self-learning and improvement in the area of Operations Excellence and DKSH behaviors as part of continuous learning 

Job Requirements

• Degree holder in Business or related discipline
• Minimum of 8 years relevant experience, with at least 2 years working in FMCG / industries, at least 1-2 years in supervisory role will be definitely an advantages
• Proficiency in Microsoft Office (Word, Excel & PowerPoint)
• SAP Sales Distribution and/or Material Master modules user experience is an advantage
• Good Communications and project management skill
• Well organized, sense of responsibility and detail-minded

Why It’s Great to Work at DKSH