Title:  Manager, Ecommerce

DKSH are now hiring a dynamic and results-oriented Manager, Ecommerce to lead strategic partnerships and drive business performance across key online channels including HKTV. This role is ideal for a commercially savvy professional with a proven track record in managing KPIs, fostering client relationships, and executing high-impact promotional strategies. As a pivotal member of our team, you will be responsible for delivering revenue growth, optimizing inventory and forecasting processes, and collaborating cross-functionally to ensure operational excellence. If you thrive in a fast-paced environment and are passionate about driving brand success through data-driven insights and collaborative leadership, we invite you to join us.

Responsibilities:

Results and KPI driven:

• Accountable for driving business KPIs including Net sales, GMV, traffic, conversion, AOV, inventory levels
• Conduct business reviews with clients and customers to share insights and actionable recommendations for growth

Key Account Leadership:

• Lead key account relationships with retailers including but not limited to HKTV mall
• Engage in annual joint business planning and negotiate campaign and promotional calendars

Drive operational excellence:

• Lead promotional and activation plans to drive brand growth
• Work with local teams to forecast revenue, establish budgets, and set targets.
• Manage forecasting and inventory levels in collaboration with clients, client managers and customers.
• Oversee reporting and automation initiatives
• Management of A&P management, AR and trade claims recovery from clients within contracted terms

Effective and collaborative manager:

• Work closely with cross functional partners in client management, finance, and HR
• Collaborate with peers in market and across the region to share and implement best practices
• Experience managing direct reports to deliver on targets and objectives a plus

Requirements

• Degree or professional qualification in a related discipline
• Highly motivated individual with 5+ years of experience, of which 2+ years of cross border ecom specific experience in building and driving brands.
• Experience managing direct reports a plus
• Preferably from FMCG, E-enabler or Platform background
• Strong Commercial Acumen: Possess strong analytical and problem-solving skills
• Excellent Communicator: Authentic and straightforward with strong negotiation skills
• Strong collaboration skills: Ability to work effectively with multiple stakeholders including clients, customers and cross functional teams
• Competent in Microsoft Office applications
• Able to operate in a fast-paced and changing market environment