Title:  Manager Customer Account Management

Key responsibilities:

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
• Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
• Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
• Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
• Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
• Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
• Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
• Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

Functional skills and knowledge:

• Demonstrates advanced knowledge and understanding of the industry, market dynamics, competitors, and customer needs
• Possesses strong selling capabilities with proven key account management experience, preferably within the fast-moving consumer goods (FMCG) sector
• Exhibits a solid understanding of supplier and customer relationship management, including supply chain coordination, field marketing, and brand management
• Equipped with strong negotiation, presentation, and interpersonal communication skills
• Proficient in office productivity tools such as Microsoft Excel, Word, and PowerPoint
• Fluency in English, both written and spoken for internal and external communication