Title:  Manager Customer Account Management

This is a Key Account role for Super/Hyper Category in the modern trade.

General responsibilities:

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
• Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
• Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
• Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
• Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
• Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
• Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
• Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
• Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

Functional skills and knowledge:

• Demonstrates advanced industry acumen with deep knowledge of market forces, competitive landscapes, and evolving customer behaviors to inform commercial strategies.
• Proven success in driving sales performance and leading key account management within the fast‑moving consumer goods (FMCG) sector.
• Strong command of end‑to‑end supplier and customer relationship management, including supply chain coordination, field marketing strategy, and brand development.
• Exhibits strong negotiation capabilities and exceptional communication skills to influence stakeholders at all levels.
• Highly proficient in Microsoft Excel, Word, and PowerPoint, with the ability to synthesize insights and deliver compelling presentations.
• Fluent in English, with excellent written and spoken communication skills for both internal and external engagement.

Education:

• Diploma/Degree in Sales/Marketing, or related fields

Work experience:

• Possesses a minimum of five years’ relevant experience, ideally in a comparable position.