Title:  Credit Control Executive

Job Summary

Purpose: Ensure disciplined, timely and accurate end-to-end management of AnP clearing, ageing integrity, dispute resolution and system governance, with focus on risk containment, data accuracy and stakeholder accountability.

Key Responsibilities:

• Own AnP U-aging monitoring and clearance, including extraction, validation, analysis, reporting and BU follow-up.
• Follow up overdue AnP balances, disputes, credit notes, refunds and audit trails until resolution.
• Investigate incorrect postings, reverse entries and Exceedra mismatches with BU, Claims, GL and BPO.
• Track main AR parking items, validate deductions and follow through with BPO/customers until cleared.
• Coordinate P&L charge proposals for long-aged or non-recoverable AnP items with evidence.
• Monitor Exceedra Success/Error reports, raise tickets and follow through on root cause closure.
• Issue approved AnP credit notes accurately.
• Maintain trackers, matrices and control logs.
• Drive process improvement, standardisation and automation.
• Support audits, reporting, peak periods and escalations.

Functional Skills and Knowledge

For Senior Executive:

Act as first-line control owner and informal team lead for AnP operations, ensuring consistency, discipline and quality. Serve as reference point for AnP clearing, U-aging logic and Exceedra processing. Guide junior staff on issue analysis, prioritisation and stakeholder follow-up. Review outputs for accuracy and control compliance, flag risks early, support process improvements and act as backup lead during peak periods or manager absence.