Title:  Assistant Credit Control (6 months contract)

About the Role

The Assistant Credit Control (6 months contract) supports DKSH's credit control function by ensuring sound governance, timely collections, and accurate maintenance of customer credit information. This role contributes directly to the organization's financial health by upholding credit policies and facilitating effective debtor management.

What You Will Deliver

• Prepare and send Statements of Account to customers based on the assigned follow-up list, ensuring accurate and timely distribution
• Follow up with customers on outstanding invoices, missing documents, payment status, and required supporting details to drive timely resolution
• Maintain accurate tracking of follow-up status, customer responses, pending actions, and next follow-up dates to ensure no items are left unattended
• Escalate unresolved or delayed customer responses to the Credit Control team where further action is required
• Assist with submission of invoices and supporting documents through customers' online portals, monitoring submission status and following up on rejected, pending, or incomplete submissions
• Coordinate with internal teams to retrieve missing invoices, delivery documents, purchase orders, or other supporting documentation required by customers for portal submissions
• Ensure submission records are properly updated to support tracking and audit trail requirements
• Assist in identifying and tracking customer disputes, short payments, rejected invoices, and portal-related issues, ensuring timely follow-up with relevant internal stakeholders including Customer Service, Sales, Business Units, Supply Chain, and Finance
• Escalate recurring or long-outstanding disputes to the Credit Control team for further review and action
• Support Accounts Receivable (AR) housekeeping activities including updating collection trackers, follow-up logs, and customer status reports
• Assist in reconciling customer balances and preparing ageing, collection, and invoice submission status updates to support team visibility
• Administrative duties and coordination tasks as required

What You Bring

• Diploma, Nitec, or Higher Nitec in Accounting, Finance, Business Administration, or a related discipline
• Prior experience in Accounts Receivable, Credit Control, Billing, Customer Service, or Finance Operations is an advantage
• Experience with SAP is an advantage
• Proficiency in Microsoft Excel, particularly Pivot Tables and VLOOKUP, is preferred
• Basic understanding of Accounts Receivable and invoice follow-up processes
• Strong tracking and follow-up discipline with the ability to manage multiple items simultaneously without losing accuracy
• Comfortable conducting customer follow-ups via email and phone in a professional and courteous manner
• Ability to work effectively with internal stakeholders to resolve invoice, payment, and dispute-related matters
• Detail-oriented and responsible, with a hands-on approach to operational follow-up work
• Clear and professional communication skills across both customer-facing and internal interactions
• Able to work independently with guidance, take ownership of assigned tasks, and escalate issues when required

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Credit Control. 

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