Title:  Assistant Manager Distribution Center Operations

Job Summary

Manage and monitor distribution center/warehouse (cold room) operations and warehouses to ensure overall efficient and effective operations during shift operation and odd hours operation; and normal operation hour.

Job Responsibilities:

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient allocation of resources, where applicable
• Develop and enhance distribution center strategies, policies and processes to optimize warehouse capacity, enhance productivity and minimize costs
• Manage the distribution center operations to achieve the organizational goals of “on time - in full and good condition” delivery of customer orders
• Plan and manage the allocation of manpower resources based on business needs to ensure efficient distribution center operations
• Monitor the availability and reliability of infrastructure and equipment to minimize downtime, and resolve problems/breakdowns immediately
• Monitor and identify operational cost drivers, establish business controls and provide solutions to reduce costs and increase revenue
• Monitor distribution center operations to ensure warehouse is compliance with quality management system, and local regulations
• Manage quality control measures/procedures to ensure accuracy of stocks/inventory and prevent damages in goods whether in storage or transit
• Manage root cause analysis and establish corrective actions on stocks holding, product quality and trade fulfillment
• Build effective business relationships with suppliers, customers, government agencies and service providers
• Collaborate with internal stakeholders (e.g. Sales, Business Development, etc.) to develop existing and new business to maximize utilization of warehouse
• Drive operation to optimize level and deliver the result/ Key Performance Indicator (KPI); and ensuring the operation efficiency and effectiveness at all time.
• Work closely with manager/superior on day to day operation, ensuring all tasks/assignments/project completion within timeline.
• Manage and oversee team’s delivery of team/function goals to drive execution against goals set
• Drive and manage learning and development of team in the area of Supply Chain Management and DKSH behaviors to achieve team/function goals
• Drive self-learning and improvement in the area of Supply Chain Management and DKSH behaviors as part of continuous learning

Job Requirements:

• Min Diploma or Bachelor’s degree in Supply Chain, Logistics Management or related field
• Minimum five to eight years’ experience in a similar role; or Minimum three to five years’ experience in a managerial capacity or/and team lead in managing the operation.
• Demonstrate in-depth understanding of pharmaceutical/ medical devices/ cold chain distribution center, distribution and transportation
• Proven hands-on experience in warehousing, inventory management, pick and pack functions
• Demonstrate strong appreciation of customer service requirements and commitment
• Proven experience and know-how in cost efficiency/reduction and productivity improvement initiatives
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English and Bahasa Malaysia, both written and spoken