Title:  Assistant Manager, Logistic Support

General Responsibilities

• Ensure correct goods receipt data of deliveries to 3PL warehouse in time and implement operation in SAP system.
• Ensure proper and appropriate planning of deliveries to end customers from the warehouses takes place in good time and with agreement from sales and logistics sides
• Develop and confirm Service Level Agreements with 3PL to ensure they are in alignment with DKSH warehouse & logistics operations in the country
• Measure and monitor service performance using agreed KPI's that have been aligned across the business, develop additional KPI's as required to improve service performance
• Check out monthly billing from different 3PL warehouse and transportation correctly and apply for internal approval in GAPIM system
• Implement control costs of logistics operations to within the budget, escalate any cost risks to top management in good time.
• Develop customer service processes in order to identify performance problems early and communicate to related parties any performance issues in good time with solutions.
• Escalate any performance issues as appropriate to top management and seek support for repeating issues or serious issues for which no clear or consistent solutions can be found.
• Real time inventory data verification to ensure physical consistency
• 3PL contract management: to review and negotiate new clauses with 3PL when it is close to due date.
• Identifies adequate Service providers able to meet requirements in regards of safety, service and cost for warehousing services, international & domestic transportation (road, sea, train, air, combined), freight forwarding through own proposals.
• Leads and support global transformation projects (network optimization, combined shipments, API etc) and digital initiatives (EDI, TMS, automation, etc)
• Acting as the key contact person for Logistics Partners to handle timely Clients and Customers complaints
• Support logistic manager to launch & implement any operational excellence project when necessary

Functional Skills and Knowledge

• Basic knowledge of warehousing, distribution, transportation in fine chemical industry; good practice on DG&NDG chemicals
• Proven numeracy and quantitative data analysis
• Good communication skill
• At least 5-10 experience in chemical industry 

Education

Logistic or supply chain management background is perferred