Title: Application Engineer
Shanghai, CN, CN
Job Summary
Provide pre- and post-sales support to customers and prospects, including applications, demonstrations and sales visits related to technology/specialty industry equipment
General Responsibilities
- Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
- Design and develop new equipment and systems or redesign of existing equipment to fulfill the needs of customers
- Research and analyze customer needs and suggest product features based on technical knowledge of product capabilities and limitations
- Assist sales team in configuring the correct solutions for the customers
- Study new products/technologies aligned with existing product lines to recommend enhancements or modifications
- Assist sales team on product demonstrations/technical presentations to customers or at conferences to promote products and services
- Provide pre-sales technical support through presentations and customer visits
- Run sample tests on instruments as and when needed (in-house or at customer sites)
- Build and maintain strong relationships with existing users
- Provide training to customers in post-sales and method development
Functional Skills and Knowledge
- Demonstrate technical knowledge in scientific and medical instruments
- Demonstrate strong industry/market knowledge
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Demonstrate fluency in local language and ideally in English, both written and spoken
Education
Degree in Engineering or Applied Science