Title:  Executive Distribution Center Operations

About The Role

Manage daily DC and logistics operations, ensuring compliance with GDP, GDPMD, GMP and ISO standards; oversee cold chain, freezer, packaging and transportation validation, QMS activities, and drive productivity and continuous improvement across the department.

What You Will Deliver

• Ensure timely validation and qualification of semi-cold chain, cold chain, freezer packaging and transportation processes.
• Monitor productivity, workload, utilization and overtime; identify gaps and implement improvement plans.
• Allocate and reallocate local and foreign workers according to operational needs and schedules.
• Ensure compliance with daily records, 7S practices and warehouse housekeeping standards.
• Liaise with QA on cold chain and warehouse compliance matters.
• Oversee Internal Transfer and STO processes to ensure timely and compliant execution.
• Maintain accurate and accessible documentation for audits and reviews.
• Manage departmental QMS, including change control, SOP revisions, deviation reports and complaint handling.
• Drive continuous improvement to enhance productivity, efficiency and quality.
• Investigate internal damages and ensure timely, compliant transfer of affected items to the non-saleable bin.
• Support ad-hoc projects and continuous improvement initiatives assigned by Management.
• Monitor temperature conditions and take corrective action for excursions, escalating to Management and QA within the specified time limits:

1. Ambient: Above 30°C for over 2 hours.
2. Air-conditioned: Above 25°C for over 2 hours.
3. Cold room: Above 8°C for over 30 minutes or below 2°C immediately.
4. Freezer: Outside -15°C to -25°C immediately.

• Restrict access to electrical distribution boards controlling temperature monitoring and alarm systems.
• Appoint a competent backup PIC during absence.
• Ensure changes to processes, facilities or equipment are documented through change control and verified by QA to protect cold chain integrity.
• Ensure cold chain personnel are trained, competent and aware of product handling risks.
• Ensure packaging follows validated processes and temperature mapping is conducted when required, including after significant changes to cold room loading.
• Ensure hot and cold spots are continuously monitored, with manual temperature records taken at least twice daily.
• Conduct and document regular cold room alarm tests and maintain updated emergency contact lists.

What You Bring

• Diploma/Degree in Supply Chain, Logistics, Warehouse Management, Operations, Quality Management, or related field.
• Minimum 3 years of relevant experience in warehouse, logistics, cold chain, pharmaceutical, healthcare, or regulated industries.
• Experience in cold chain/freezer operations, temperature monitoring, temperature mapping, and cold chain packaging is preferred.
• Good knowledge of warehouse operations, inventory movement, STO, internal transfer, and manpower planning.
• Familiar with QMS, SOP, change control, deviation, complaint handling, CAPA, and audit requirements.
• Experience working with QA and cross-functional teams.
• Good understanding of GDP/GMP, 7S, compliance, and continuous improvement is an advantage.
• Strong skills in manpower allocation, productivity monitoring, problem-solving, and process improvement.
• Good documentation, communication, coordination, and organizational skills.
• Proficient in Microsoft Office/Excel; experience with WMS/ERP/SAP is an advantage.
• Able to work independently, manage multiple priorities, and respond effectively to operational and cold-chain issues.

Why Join DKSH

At DKSH, we are driven by a purpose that goes beyong the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

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