Title:  Assistant Distribution Center Operations

Job summary:

To provide support in handling customer inquiries, order-related issues, and internal coordination tasks, ensuring timely responses and smooth operations in line with company SOPs and service standards.

Job Responsibilities:

• Respond to internal and external emails within 24 hours.
• Handle support emails, team inquiries, and requests from other team members.
• Manage SCUBA closure processes and assist with SADC-related issues (cancellations, delays, etc.).
• Confirm delivery status and resolve related issues promptly.
• Investigate and respond to CM and client email inquiries.
• Liaise with IT PIC for ad hoc system-related issues.
• Assist in conducting refresher sessions on SOPs and procedures.
• Prioritize urgent and LS orders to ensure timely handling.
• Undertake other duties assigned by the manager as needed.
• Maintain high standards of customer service and professionalism.
• Ensure accurate documentation and record-keeping for all communications.
• Collaborate with team members and other departments to resolve issues.
• Follow company SOPs and compliance requirements.

Job Requirements:

• At least 2 to 3 years of experience in similar industries, managing the responsibilities above or anything equivalent.
• Any prior experience in any logistics, supply chain or 3PL environment would be an added advantage.
• Fresh graduates with a minimum course completion CGPA of 3.0 are welcomed to apply as well
• Strong written and verbal communication skills.
• Basic understanding of order management and delivery processes.
• Proficiency in MS Office (Excel, Word, Outlook).
• Familiarity with SAP systems is an advantage.
• Ability to prioritize tasks and manage time effectively.