Title:  Assistant, Quality Assurance (Redressing process)

Job Summary

Implement quality assurance systems and processes to ensure quality, safety and compliance of processes and products to internal, customer and regulatory requirements

General Responsibilities

• Monitor redressing process namely review, approve BRR, Checking the finish products and so on
• Control the retention sample
• Review Reject product for sample and destruction
• Control Released label
• Check, Approval and Control monthly KPI (assigned by Manager)
• Support the mock recall
• Maintain all controlled document files and quality records in a timely and accurate manner
• Assist in providing training to employees on quality awareness and management
• Promote and ensure alignment to international standard, global DKSH quality policy and local regulatory guidelines
• Work closely with SCM and RA team related to the goods receiving process (Backup)
• Check and control artwork (Component artwork: Carton, Label and PI Code Aligned with registered) (Backup)
• Download temperature of all new coming shipment and send shipment document (including Temp Record) to client follow client requirement
• Check and approve the RED material (Backup)
• Control and issue Approval RED Instruction (ARI) (Backup)
• Control Quarantine label (Backup)
• Track the Serial number of MD (Backup)
• Control and monitor the products in special room or control drug.
• Monitor temperature for whole WH and cold room (Backup)
• Follow up and control transfer stock of Short Expiry Date with stock controller and put away team  (Backup)
• Control or monitor the quarantine products  (Backup)
• Control Damaged and Creating Damage Form send to relevant people in DKSH and Clients  (Backup)
• Support the HEC destruction process  (Backup)
• Monitor temperature for whole DC and cold room (Backup)
• Do the mapping and validation (Backup)
• Review and approve pest control report (Backup)
• Investigate, report and record customer complaints (Particularly the product quality complaint) (Backup)
• Review and approve trade return (Backup)
• Others task assign by functional Manager or line management.

Functional Skills and Knowledge

• Demonstrate knowledge in quality assurance tools, concepts and methodologies
• Demonstrate knowledge of relevant regulatory requirements
• Demonstrate knowledge in Good Manufacturing Practice (GMP)/ISO9000 or other quality management systems
• Proven experience in good manufacturing practice manufacturing
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in local language and ideally in English, both written and spoken

Education

• Diploma/certification in quality-related courses