Title:  Sales Operations Executive

About Maurice Lacroix

Maurice Lacroix is based in Saignelégier, located in the Jura region, an area noted for its watchmaking prowess. The past 40 years, the Swiss watchmaking company has produced watches reputed for their high perceived value and attention to details. Maurice Lacroix watches are distributed to more than 1’800 points of sale. It continues to grow, based on a winning formula of quality, reliability, ingenuity and determination, expressed through fresher and high perceived value designs backed by patented technologies.

On July 1, 2011, DKSH, a Swiss company based in Zurich and the leading Market Expansion Services provider in Asia, acquired a controlling stake in the Maurice Lacroix group. Headquartered in Switzerland, DKSH is publicly listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over 29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

Job Summary

The Sales Operations Executive supports the sales team and commercial partners by managing day-to-day operations, ensuring smooth order processing, maintaining accurate sales data and seamless coordination between headquarters, subsidiaries, distributors, and retail partners. We offer a role combines both strong analytical and interpersonal skills to support to maximize efficiency across international markets.

General Responsibilities

• Enter and track customer and distributor orders in ERP systems; prepare order confirmations, invoices, and delivery/export documents
• Coordinate with logistics and supply chain teams to follow up on shipments and manage product allocation for launches and limited editions
• Ensure pricing accuracy and apply client terms; manage accounts receivables follow-up
• Consolidate sales reports regularly and update sales databases; monitor stock levels
• Support the sales team with presentations and preparation for sales meetings
• Serve as the main contact for subsidiaries, distributors, and retailers on operational issues
• Collaborate with finance, supply chain, and customer service; assist in organizing international fairs, sales meetings, and product trainings

Functional Skills and Knowledge

• Bachelor’s degree in Business, Economics, or related field (or experience in a similar role)
• 2-4 years’ experience in sales administration, operations, or customer service; luxury goods/watch industry exposure is a plus
• Solid knowledge of Excel and experience with ERP/CRM systems (SAP, Navision, Salesforce).
• Strong organizational skills, with accuracy and attention to detail
• Experience in managing international markets and distributors is a plus
• Fluent in English and German; French highly valued

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