Title:  Coordinator Service Support

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

We are currently looking for a Service Coordinator based in Brisbane. In this role, you will deliver outstanding customer service to Bio-Strategy customers through effective and efficient co-ordination of service jobs.

Key Responsibilities include:

• Proactively monitor customer jobs, manage any delays, and enter all customer jobs into the CRM system efficiently and accurately
• Order parts and despatch to customers/engineers as required
• Work with service team to ensure Pre-Delivery Checks are completed to allow prompt despatch of equipment
• Generate Service Quotes and provide accurate information for parts and job pricing
• Liaise with internal stakeholders/ suppliers and customer’s
• Logging of jobs as per contractual obligations
• Closing and invoicing of completed jobs in a timely manner
• Management and allocation of reports such as – future PM Schedule / engineer stock reports
• Efficient management of service calls and requests or queries from customers and staff.

To be successful you will have:

• High quality organisation and prioritisation skills
• Ability to multitask & work autonomously
• 2+ years Customer Service and administrative skills
• Proficient skills in Microsoft office (Word & Excel)
• Ability to work in a face paced environment meeting customer and business expectations
• A can-do attitude
• Excellent communication skills (both written and verbal)

Why Join DKSH? If you're ready to take the next step in your career and be part of a rapidly growing, globally successful company that offers abundant opportunities for career advancement, we invite you to apply for this exciting opportunity.