Title:  Engineer, Technical Services (Microbiology)

Job Summary

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General Responsibilities

• Conduct after-sales service visits for scientific instruments
• Using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Writing reports and presenting findings to Managers on a regular basis.
• Generate service income for service & maintenance contracts.

Functional Skills and Knowledge

• Excellent active listening and customer service skills.
• Good English communication ability.
• A willingness to learn and work overtime when required.
• Ability to collaborate Teamwork.
• A valid driver's license and willingness to travel.

Education

• Bachelor’s Degree in Electronics or Electrical or Medical Engineering or related

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Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!

Learn more about working at DKSH: https://www.dksh.com/careers