Title:  Manager, Client Management

Job Summary

Drive assigned Clients’ business to deliver overall growth 

General Responsibilities

• Develop business and marketing plans in coordination with clients’ needs to achieve overall business objectives and profitability of both sides
• Lead business meeting with clients in ensuring key strategic business agenda discussed and actioned. 
• Drive the clients’ portfolio optimization, SKU’s rationalization, and category development approach to drive growth and efficiency
• Effectively manage client’s A&P to ensure business result delivered as per plan
• Effectively work with cross-function – Finance, Supply Chain, & Sales to ensure all the business KPIs met
• Collect and analyze the market intelligence to ensure the client’s business stay competitive – changing the gear where applicable. 
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
• Take necessary actions to resolve clients' operational issues/service complaints where it applicable
• Other’s task assigns by manager

Functional Skills and Knowledge

• Demonstrate strong commercial acumen, client management and communication skills
• Strong analytical background and knowledge of statistical analysis method
• Proven project management skills
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in English, both written and spoken
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education

Bachelor’s degree in Business Administration, or an equivalent degree