Title:  Training Manager Retail Operations

Job Description:

• Training
  • Conduct in-house training for PIC (up to Area Manager level) and team members at outlet such as New Employee Orientation, Shift Management Training, Cross Training, Cashier Training, Technical & Soft Skill Training, Compliance training, On-job-training, etc. 
  • Conduct Employee Career Advancement Program for PIC/Crew Leader level. Develop Assessment Paper (Skill & Knowledge).  
  • Evaluate, coaching, mentoring and follow up underperformed PIC in outlet to ensure they get back on track to achieve long term success with the company.  
  • Area Manager Training.
  • Execute training needs analyses and analyse competency gaps of retail employees.
  • Analyse and get feedback from training participants, stakeholders and customers on training effectiveness. Execute changes for improvements.
  • Monitors external / internal customers’ feedback and provides input to improve the services or products. 

• Analysis, Design and Development
  • Develops new training modules that are relevant to company needs.
  • Designs and develops new learning interventions when no existing content can be leveraged and update existing content where applicable.
  • Employee training programs – to focus from onboarding new employees to addressing general or specialized skills, topics, etc.
  • Compile learning needs analysis and identify soft skills learning & personal development that aligns with the organization’s needs.
  • Develop and manage training manuals, multimedia visual aids and other training materials, tools, and resources:
  • Create & complete manual: Operations General Management
  • Pocketbook, Person in Charge (PIC) training booklet & assessment
  • Develop training plan for crews and PIC. Includes verification process and record card.
  • To create and design the tools & resources in online (Example: Video Training).
  • To organize and maintain good filing system for smooth and quick data retrieving.
  • Continuously seek and support new approaches, practices, and process to improve the efficiency of learning interventions.

• E-Learning App (in Tablet/HP)
  • Main administrator for the program.
  • Setting the user and editor account and tablet.
  • Setting the content in the program.
  • Make sure the content updated.

• Food Handler Trainer by Ministry of Health (added advantage).

• Certified Food Handler Trainer from Ministry of Health.
• Manage Company SLPM (Sekolah Latihan Pengandali Makanan).
• Plan and coordinate training to make sure maximum coverage for all outlets in Malaysia (include Business Partners).
• Customize FHT training material according to the company standard and practices.

• Others
  • Internal Food Safety Auditor (HACCP) – added advantage.
  • Involve in HACCP, FQMS related – added advantage.
  • Operations Improvement Plan (OIP) Handle project to improve the outlets efficiency. Creates new workflow or standard operation procedure for improve operation performance.  
  • Involve in New Opening Outlet squad to ensure new opening outlet smooth.

Job Requirements

• Preferably Diploma/Degree in Business Studies/Administration/Management/Training & Development, or equivalent.
• At least 2- 5 years of experience in F&B, learning & development related activities (conducting and managing training/events and training administration)
• Knowledge of effective learning and development method
• Strong interpersonal skills and fluent in English; mastery in other languages will be added advantage.
• Passionate in people development
• Good organizing, planning and problem-solving skills. 
• Must know how to analyse, design and develop new training modules/program, training manuals