Title:  Specialist Business Solutions

Job Summary

Manage day-to-day operational support, drive business-as-usual (BAU) delivery excellence, and collaborate closely with both business stakeholders and technical vendors. This role sits at the intersection of business operations and technology, ensuring seamless support of mission-critical systems (especially Point of Sale)

The successful candidate will have strong technical capability (especially SQL expertise), excellent problem-solving skills

Job Responsibilities

1. BAU Management & Operational Support

• Own and manage day-to-day operational activities across business systems to ensure high-quality, reliable service delivery.
• Triage, track, and resolve operational support tickets; coordinate timely resolution or escalation where needed.
• Oversee user account provisioning, access management, and authentication tasks in line with security policies.
• Act as the primary support liaison for system incidents, outages, and user enquiries.
• Ensure BAU operational metrics and KPIs are met consistently by monitoring trends and taking corrective action.

2. SQL & Technical Expertise

• Write, optimize, and maintain SQL queries for data extraction, reporting, troubleshooting, and operational analytics.
• Provide analytical support by mining system logs, transaction data, and performance metrics to solve operational problems.
• Collaborate with technical teams to validate data integrity and investigate data-related issues.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, Engineering or related discipline. 
• Experience in business/IT operations, system support, or BAU delivery roles.
• Prior experience supporting POS systems, enterprise applications, or critical business systems is preferred.
• Strong SQL expertise with ability to craft complex queries and interpret results for operational support and analytics.
• Familiarity with ticketing systems (e.g., ServiceNow, JIRA, Zendesk) and ITSM processes.
• Understanding of account and access management principles.
• Experience supporting or administrating operational systems in a mission-critical environment
• Strong problem solving, analytical thinking, and attention to detail.
• Demonstrated ability to manage and prioritise multiple concurrent operational demands.
• Knowledge of automation tools (e.g., Power Automate, UiPath, Python scripts).
• Experience with data visualization or reporting tools (e.g., Power BI, Tableau).
• Exposure to retail/FMCG technology stacks, ERP or POS ecosystems.