Title:  Senior Product Specialist

About The Role

The Senior/Product Specialist, Medical Device (Laboratory) is responsible for driving medical sales growth within the laboratory and healthcare segment across designated territories in Malaysia. This role delivers direct business impact by expanding analyzer placements, growing participation in External Quality Assurance (EQA) programs, and building strong relationships with healthcare professionals to support accurate and accessible diagnostics.

What You Will Deliver

• Plan and achieve sales targets for Royal College of Pathologists of Australasia (RCPA) quality assurance programs, analyzers, and related products across laboratories, private hospitals, teaching hospitals, and government hospitals within the designated territory
• Educate Healthcare Professionals (HCPs) and relevant stakeholders on the value of EQA programs and related products, emphasizing their role in enabling accurate, reliable, and user-friendly diagnostics
• Retain and grow existing customer accounts by deepening engagement on EQA sample programs and expanding the patient base for current analyzer parameters
• Identify and develop new potential accounts, evaluate their commercial viability, and drive uptake of analyzers, product categories, and new EQA programs
• Collaborate with vendors and Bumiputera business partners to drive effective and sustainable business growth
• Address customer requests, inquiries, and complaints promptly, providing appropriate and effective solutions to ensure high levels of customer satisfaction
• Work with internal and external cross-functional teams to ensure accurate and timely RCPA enrolment for customers
• Engage with hospital cross-functional teams to facilitate analyzer placements and outright purchase opportunities
• Conduct product presentations and deliver after-sales support to existing customers, while monitoring competitor activities regularly to identify market opportunities and risks
• Administrative duties and coordination tasks as required

What You Bring

• Minimum Degree in Bioscience, Biomedical Engineering, or a related field
• Minimum 2 to 4 years of relevant work experience, or 5 to 6 years for the senior role, preferably with laboratory-related product or medical device experience
• Experience conducting Continuing Medical Education (CME) talks
• Good communication and negotiation skills with the ability to engage effectively across diverse healthcare stakeholders
• Strong interpersonal skills with an independent, entrepreneurial mindset and a strong sense of ownership
• Willingness to travel outstation as required, approximately 25% of the time

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Medical Sales.