Title:  Senior Manager, Customer Account Management

Job Summary

• To account manage specific customer accounts in line with DKSH company standards policy performance and strategy.
• Contribute to consumer health group’s goals and objectives and improve market share, customer satisfaction and productivity performance.
• Develop, implement & evaluate category plans to meet profit objectives.

General Responsibilities

• Achieve sales and distribution targets for assigned accounts.
• Management of trade spend to drive profitable ROI and improved customer/team contribution.
• Identification and development of new business opportunities.
• On-going evaluation of results and development of recommendations and alternatives to drive performance to meet established targets.
• Maintain and develop relationships across all functions and levels with assigned customer responsibility.
• To identify new listing opportunities and new account opportunities with the specific customer responsibilities.
• Understand market environment (Financial climate/trends).
• Negotiable favorable trading terms on price, service and profitability.
• Development of Account plan in line with client/company objectives. Identifying opportunities to drive mutual business growth.
• Regular account meetings/communication to monitor and review progress and investment in line with agreed objectives.
• Control product promotional budgets and identify improvement opportunities, maintaining control of overheads and expenses within defined limited to ensure most economic coverage of accounts.
• Establish collaborative working relationships with marketing, sales planning, logistics and finance.
• Provide input to the development of brand and category plans with brand/client managers accordingly and at periodic client/brand review meetings.
• Proactively report on competitor activities and other trade developments to the management and where relevant recommend action to counter competition.

Functional Skills and Knowledge

• Able to set direction and cascade team/function goals to ensure goals are well-defined and clearly communicated.
• Able to drive and manage learning and development of team in the area of Customer Account Management and DKSH behavior to achieve team/function goals.
• Possess good communication skills.

Education

• Minimum Bachelor's Degree in Business Administration/Economics/Marketing or related areas. 
• Minimum 5-8 years work experience in Managerial capacity with people management experience. 

Why It’s Great to Work at DKSH

At DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!