Title:  Senior Executive eCommerce

Job Summary:

Responsible for DKSH’s E-Commerce activity in Malaysia for our Consumer Goods Business Units. Working alongside a team of dedicated digital talent. Plays the role of key account management & strategic planning, data analytics, business & relationship development. Bringing many of the world’s favorite brands to all key E-Commerce platforms, and continually deliver the best online shopping experience to consumer.

Job Responsibilities:

Strategic Planning & Analytics

• Plans and assists in the merchandising and promotion campaigns for online channel

• Manages promotional mechanism (bundles set creation, discount promotion with e-commerce players)

• Manage stock fulfilment rate with e-retailers and clients

• Promotion price maintenance on SAP for all e-retailers/e-marketplaces & clients

• Assist in developing business plan and marketing and operational plan

 • Ensure sales target achievement

• Build brand together with clients

 • Monitor and evaluate outcome of implementation

 • Monitor sales performance vs approved A&P budget

 • Execute trade claims recovery from clients within the contractual terms and responsible for A&P

 • Accurate price maintenance in accordance to contractual terms

• Minimize unnecessary cost & risk which impact P&L

• Robust in research and analysis of new online opportunities

• Regularly analyze trade returns and develop action plans to drive down returns or errors in delivery • Assist in financial reconciliation supervision (accounts receivable and accounts payable)

• Business reviews and Post sales reporting.

Business Development

 • New channel expansion & terms negotiations

• Building strong business relationships – with client and stakeholders, within the team, departments, and business unit.

General Tasks

 • Communicate / interact the online business plan to all operational departments and business units

• Assist in expansion of E-Commerce business opportunities in mobile/ social commerce and cross-border trade

• Any other ad-hoc tasks and duties as assigned by the superior

Job Requirements:

• Bachelor’s degree Business or Economics or any relevance
• Minimum 3-4 years’ experience in a similar role, at an e-commerce platform, brand, or distributor Prior experience in a company known for eCommerce or online fulfilment operations related to the logistics industry is an added advantage
• Digital savvy with knowledge of E-Commerce business models, operations, technology
• Experience managing E-Commerce channels
• Strong commercial and negotiation skills
• Management consultancy experience is a plus
• Plus point if familiar with using SAP
• Good finance and account knowledge and hands-on experience on business process design, process architecture, and process levels
• Consumer-first mindset, team-player
• Strong passion in E-Commerce and business acumen
• Ability to multi-task and possess excellent communication skills
• Entrepreneurial mindset that is driven, flexible and willing to learn
• Deliver on deadlines with agility and adaptability
• Positive attitude and have a change agent mentality
• Good level of computer literacy
• Demonstrate ability to work independently and in teams at all levels within DKSH and with external parties
• Strong critical thinking and problem-solving skills