Title:  Senior Executive Technical Sales

About the Role

The Senior Executive, Technical Sales (Inside Sales) provides comprehensive inside sales and sales operations support to DKSH's Performance Materials commercial team in Malaysia. This role serves as the central coordination hub between customers and key internal functions, including Sales, Customer Service, Regulatory Affairs, Supply Chain, Logistics, Finance, and Principals, ensuring seamless order execution and a consistently excellent customer experience.

What You Will Deliver

• Support the commercial team in managing customer enquiries, quotations, orders, and follow-up activities, ensuring timely and accurate responses throughout the sales cycle
• Act as the key liaison between customers and cross-functional teams including Customer Service, Regulatory Affairs, Supply Chain, Warehouse, Logistics, Finance, and Principals to enable smooth and efficient order execution
• Prepare quotations, specifications, Certificates of Analysis (COA), Safety Data Sheets (SDS), Halal documentation, regulatory documents, and commercial documentation to support sales activities
• Coordinate customer questionnaires, product registrations, and sample requests efficiently and to a high standard of accuracy
• Monitor order status from placement through to delivery, providing timely and proactive updates to customers and the commercial team
• Support customer onboarding, Customer Relationship Management (CRM) updates, and project tracking to ensure records are current and complete
• Coordinate the resolution of customer complaints by engaging internal stakeholders and driving prompt, satisfactory outcomes
• Maintain customer master data, pricing records, and sales administration documents with consistency and attention to detail
• Collaborate with Sales and Supply Chain teams to support inventory planning and demand forecasting
• Prepare sales reports, pipeline reports, and business reviews that deliver visibility and inform strategic decision-making
• Support customer visits, technical seminars, product launches, and principal visits as required

What You Bring

• Bachelor's degree in Food Science, Food Technology, Business Administration, Supply Chain, or a related discipline
• Minimum 3 years of experience in Inside Sales, Sales Support, Customer Service, Sales Operations, or Commercial Coordination
• Experience in the Food Ingredients, Specialty Chemicals, or Fast-Moving Consumer Goods (FMCG) industry is preferred
• Strong coordination and stakeholder management skills with proven ability to manage multiple tasks simultaneously
• Excellent communication and customer service skills, with a customer-focused mindset and strong problem-solving abilityHands-on experience in quotation preparation, order processing, and sales administration
• Knowledge of import/export documentation and logistics coordination processes
• Familiarity with food ingredient documentation including Specifications, Certificates of Analysis (COA), Safety Data Sheets (SDS), Halal certificates, and regulatory submissions
• Good understanding of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems such as SAP and Salesforce; prior experience with these platforms is an advantage
• Proficient in Microsoft Excel, Word, and PowerPoint
• Strong planning, multitasking, and organizational skills

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Technical Sales.