Title:  Senior Executive Customer Account Management (FMCG - KAM)

About The Role

The Senior Executive, Customer Account Management is responsible for conducting in-depth analysis of business performance data to enhance the competitiveness of activities and promotional planning for assigned customers. This role drives measurable value for DKSH by generating actionable insights that strengthen promotional effectiveness, support strategic decision-making, and improve outcomes across sales and marketing functions.

What You Will Deliver

• Support the management of day-to-day operating expenditures against budgets to ensure efficient and responsible use of resources
• Provide data-driven inputs to customer business plans by integrating Nielsen data, business intelligence data, and Point of Sale (POS) information from post-analysis to inform strategic planning
• Report and communicate Key Performance Indicator (KPI) achievements against projected sales and profitability targets across assigned customers
• Collect and analyse customer business performance data including shipment sales, public agency data, and POS information, translating findings into actionable recommendations that capture business opportunities
• Research and report on market, competitor, and customer data to generate insights that support negotiations and business decisions, maintaining strong connections with data providers and ensuring data collection cycles are completed within required timelines
• Evaluate pre- and post-promotional plans with qualitative commentary, assessing their impact on customer performance and brand strategies
• Generate daily reports covering in-store and distribution center inventory, price compensation, and promotional item performance to support ongoing monitoring and decision-making
• Analyse business processes and performance data including customer feedback, external surveys, and distribution center data, recommending targeted improvement opportunities to close identified gaps
• Build and maintain effective relationships with external stakeholders including data providers across customers' organizations to ensure access to relevant and timely data for analysis
• Collaborate closely with cross-functional teams including Trade Marketing, Retail, and Supply Chain Management to ensure efficient and effective execution of customer strategies
• Drive continuous self-development in Customer Account Management practices and DKSH values to strengthen professional effectiveness
• Administrative duties and coordination tasks as required

What You Bring

• Diploma or certification in Sales, Marketing, or a related fieldSound knowledge and understanding of the industry, market, competitors, and customers
• Advanced research and analytical skills with the ability to interpret complex business data and generate actionable insights
• General understanding of supplier and customer relationship management, encompassing supply chain, field marketing, and branding
• Strong coordination and organizational skills in collecting, managing, and reporting business-related data
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
• Fluency in the local language and, ideally, in English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Account Management.