Title:  Senior Executive, Business Operations

Job Summary

Manage daily operations, ensure client satisfaction, coordinate co-packing/marketing activities, monitor inventory, and track KPIs.

Job Responsibilities

• Ensure that quality objectives and KPIs of the department are achieved.
• Responsible for the smooth running of daily operations and fulfilment of client requirements/expectations agreed upon for clients assigned to self and team.
• Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs.
• Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely.
• Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List.
• Build and maintain good business relationship with internal teams and assigned client teams.
• Act as a point of contact for assigned clients for matters related to daily operations.
• Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients.
• Undertake additional responsibilities and duties as assigned by superior from time to time.

Job Requirements

• Proficient in Excel, PivotTables, and Microsoft Office (including Outlook)
• Experience in SAP (preferred)
• Flexible and effective in fast-paced work environments
• Strong problem-solving skills
• Able to work under pressure, meet tight deadlines, and multitask
• Preferably with a similar professional background