Title:  Product Specialist

About the Role

The Product Specialist is responsible for driving product specialist sales growth across private and government hospitals and laboratories within assigned territories. This role contributes to DKSH's healthcare business by building strong customer relationships, executing effective sales activities, and delivering solutions that meet the clinical and operational needs of healthcare professionals and institutions.

What You Will Deliver

• Work closely with the Sales Manager to ensure effective and structured coverage across private and government hospitals and laboratories within assigned territories
• Track individual and team progress against Key Performance Indicators (KPIs) and sales plans, reviewing daily sales activities to prioritize and optimize performance outcomes
• Call on and visit existing and prospective customers to solicit orders, create product demonstration opportunities, and generate quotation engagements
• Conduct product demonstrations that clearly highlight key features and customer benefits to support confident and informed purchasing decisions
• Prepare quotations and tender pricing, delivery terms, and commercial terms in accordance with company policies
• Monitor and report on competitor activities and products to provide management with timely and actionable market intelligence
• Record sales data accurately for reporting and tracking purposes, maintaining up-to-date customer information in the relevant Customer Relationship Management (CRM) databases
• Execute continuous improvement activities to enhance sales processes, sales plans, and customer satisfaction, contributing to the consistent achievement of sales targets
• Maintain a customer complaints and issues log, following up promptly to ensure effective and timely resolution
• Respond to customer orders and queries in a timely manner, and proactively inform existing and prospective customers of promotions and new or upgraded products
• Collaborate with internal stakeholders to ensure timely delivery and installation of products and systems, and support relationship development with key customers
• Administrative duties and coordination tasks as required

What You Bring

• Degree or professional qualification in a Science or Medical-related discipline; minimum 1 year of experience in a similar role is preferred, though fresh graduates are encouraged to apply
• Foundational knowledge of the industry, market trends, competitor landscape, and customer needs, with developing selling skills
• Basic knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties
• Strong communication, negotiation, and interpersonal skills with the ability to engage confidently across diverse healthcare stakeholders
• Willingness to travel outstation and provide coverage across more than one area as required
• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
• Good command of English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Product Specialist Sales.


#LI-MY3