Title:  Product Specialist

About The Role

The incumbent works closely with the Sales Manager in managing the Medical channel. 

What You Will Deliver

Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources.
• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

What You Bring

• Degree or professional qualification in a Science- or Medical-related discipline
• Minimum 1 to 2 years of relevant work experience; fresh graduates with an allied health or science qualification are strongly encouraged to apply
• Foundational knowledge of the industry, market trends, competitor landscape, and customer needs, with a genuine interest in developing selling skillsBasic understanding of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warrantiesWillingness to travel outstation and manage coverage across multiple areas
• Strong communication, negotiation, and interpersonal skillsProficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint
• Good command of English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Medical Sales.