Title:  Product Specialist

About the Role

The Senior Product Specialist / Product Specialist (Medical Sales) drives the uptake and sales performance of assigned medical products across private and government hospitals, General Practitioner (GP) clinics, and pharmacies within DKSH's Healthcare business. This role contributes to DKSH's mission of enriching lives by connecting healthcare professionals and institutions with high-quality medical solutions through disciplined territory management and meaningful customer engagement

What You Will Deliver

• Drive uptake of assigned medical products within territories through product promotion, scientific detailing, and the organization of Continuing Medical Education (CME) programmes for Healthcare Professionals (HCPs)
• Develop medical sales plans for territories based on market insights and direction from marketing, ensuring timely and effective execution of agreed sales activities
• Track progress against Key Performance Indicators (KPIs) and sales plans, regularly prioritizing and reviewing sales activities with the superior as required
• Conduct customer calls and visits to provide product updates, collect orders, and support the enlistment of products in clinics and hospitals, detailing product features and emphasizing customer benefits in line with marketing strategies
• Gather market intelligence on competitor activities and share relevant insights with marketing and sales leadership to support strategic decision-making
• Submit timely and accurate sales reports in accordance with requirements set by the superior
• Maintain and continuously update relevant customer data in appropriate Customer Relationship Management (CRM) databases, identifying customer potential and ensuring data accuracy
• Execute continuous improvement activities to enhance sales processes, sales plans, and customer satisfaction in support of sales target achievement
• Maintain a customer complaints and issues log, following up diligently to ensure timely resolution and closure
• Respond promptly to customer orders and queries, proactively informing current and prospective customers of promotions and new or upgraded products
• Work with internal stakeholders to ensure timely delivery or installation of products and systems, and support relationship development with key customers

What You Bring

• Degree or professional qualification in a Science- or Medical-related discipline, with a minimum of one year of experience in a similar role
• Basic knowledge and understanding of the industry, market, competitors, customers, products, and services, with sound selling skills
• Basic knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties
• Willingness to travel outstation and provide coverage across multiple areas as required
• Strong communication and negotiation skills with the ability to engage and influence healthcare stakeholders effectively
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Good command of English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.