Title: Product Specialist
Petaling Jaya, MY, MY
Job responsibilities:
- Assist and collaborate with the superior in managing day-to-day operating expenses against budget to ensure optimal resource utilization
- Provide insights to medical sales planning based on field experience; execute targeted action plans to meet or exceed sales targets in assigned businesses/territories
- Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed
- Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities. Conduct product demonstrations and emphasize saleable features/customer benefits
- Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies
- Report on the activities and products of the competitors
- Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases
- Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets
- Maintain a customer complaints/issues log and follow up on customer issues
- Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products
- Work with internal stakeholders to ensure timely delivery or installation of products/systems. Support internal stakeholders in relationship development with key customers
Job requirements:
- Fresh Graduates with Degree or professional qualification in a Science- or Medical-related discipline
- Foundational knowledge of the industry, market trends, competitor landscape, and customer needs, with developing selling skills
- Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
- Willing to travel outstation and cover more than 1 area
- Strong communication, negotiation, and interpersonal skills
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
- Good command in English, both written and spoken