Title:  Mobility & Workforce Operations Executive

Job summary:

We are seeking a proactive and detail-oriented Mobility & Workforce Operations Executive to manage end-to-end mobility processes for foreign workers and expatriates. This role involves vendor coordination, regulatory compliance, audit support, and operational excellence across workforce logistics and welfare.

General responsibilities

Vendor & Workforce Management

• Liaise with foreign and local manpower agencies to manage workforce supply and demand
• Oversee vendor deliverables related to lodging, transportation, and worker welfare
• Validate and verify attendance, overtime, and payment records for foreign and outsourced workers

Expatriate & Immigration Coordination

• Manage work permits, visa applications, and regulatory documentation for expatriates
• Coordinate expatriate insurance, medical benefits, travel logistics, and onboarding support
• Liaise with immigration authorities and government bodies for approvals and submissions

Audit & Compliance

• Lead internal and external audits related to workforce operations
• Prepare and submit quarterly audit reports to management
• Ensure compliance with statutory regulations and JTK Human Rights policy

Process & Operational Excellence

• Develop and maintain SOPs and job aids for operational consistency
• Drive process improvements and automation initiatives to enhance efficiency and reduce costs
• Lead or support system enhancement and process alignment projects
• Ensure timely completion of requests and reports within SLA timelines
• Respond effectively to evolving business needs and stakeholder demands

Stakeholder Engagement

• Build and maintain strong relationships with internal and external stakeholders and vendors
• Facilitate effective communication and collaboration across departments
• Travel to other locations as required for operational support and coordination

Job requirements:

• Bachelor’s degree in Human Resources, Business Administration, or related discipline
• Minimum 2 years of experience in People Operations or workforce mobility
• Strong understanding of HR principles, vendor management, and regulatory frameworks
• Excellent interpersonal, communication, and negotiation skills
• Knowledge of statutory requirements related to foreign worker employment and expatriate management
• Ability to work independently and collaboratively in a fast-paced environment
• Must be based in or willing to work at Kelana Jaya, The Ascent (HQ)