Title:  Manager Customer Account Management

Job Summary

• To account manage specific customer accounts in line with DKSH company standards policy performance and strategy.
• Contribute to consumer health group’s goals and objectives and improve market share, customer satisfaction and productivity performance.
• Develop, implement & evaluate category plans to meet profit objectives.

General Responsibilities

• Achieve sales and distribution targets for assigned accounts.
• Management of trade spend to drive profitable ROI and improved customer/team contribution.
• Identification and development of new business opportunities.
• On-going evaluation of results and development of recommendations and alternatives to drive performance to meet established targets.
• Maintain and develop relationships across all functions and levels with assigned customer responsibility.
• To identify new listing opportunities and new account opportunities with the specific customer responsibilities.
• Understand market environment (Financial climate/trends).
• Negotiable favorable trading terms on price, service and profitability.
• Development of Account plan in line with client/company objectives. Identifying opportunities to drive mutual business growth.
• Regular account meetings/communication to monitor and review progress and investment in line with agreed objectives.
• Control product promotional budgets and identify improvement opportunities, maintaining control of overheads and expenses within defined limited to ensure most economic coverage of accounts.
• Establish collaborative working relationships with marketing, sales planning, logistics and finance.
• Provide input to the development of brand and category plans with brand/client managers accordingly and at periodic client/brand review meetings.
• Proactively report on competitor activities and other trade developments to the management and where relevant recommend action to counter competition.

Functional Skills and Knowledge

• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
• Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate strong negotiation and communications skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken

Education

• Minimum Diploma/Degree in Marketing, Business Administration or related fields. 
• Minimum 4-5 years of relevant work experience in Consumer Health settings handling ethical products.

Why It’s Great to Work at DKSH