Title:  Manager Client Management (FMCG)

Job Summary

• Manage client accounts to ensure smooth client business integration and drive business growth of clients
• Managing operating departmental budgets and costs 
• Accountable for net sales/EBIT/headcount responsibility, where applicable

General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability
• Gather and report client operational results in comparison to KPIs set in the service level agreements
• Explore any opportunities of new products or product expansion; manage the contract renewal process
• Take necessary actions to resolve clients' operational issues/service complaints
• Manage and schedule business communications and business review meetings with clients' management teams
• Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate
• Act as a DKSH representative to communicate all other necessary issues to clients' management teams
• Manage and oversee team’s delivery of team/function goals to drive execution against goals set
• Drive and manage learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals
• Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning

Functional Skills and Knowledge

• Minimum Five years’ experience in a similar role in FMCG industry. 
• Minimum Two years’ experience in a managerial capacity
• Demonstrate strong understanding of clients' industry/business/products
• Demonstrate strong client management and communication skills
• Proven project management skills
• Strong analytical background and knowledge of statistical analysis methods
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in English, both written and spoken. Able to converse in Chinese is an added advantage as will need to liaise with Chinese speaking Clients. 
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

Education

Bachelor’s degree in Business Administration, or an equivalent degree