Title:  Manager Channel Development

Job summary : 

• Lead channel development strategy to drive total DKSH sales for LKA.
• Develop and execute Joint Business Plans (JBP) with key retailers to align on growth targets and promotional activities.
• Ensure execution of DKSH fairs, in-store activations, and trade campaigns.
• Improve customer order fulfilment and service levels. 
• Support faster sales penetration for new suppliers and strengthen relationships with existing ones.
• Act as a key contact for resolving disputes and operational challenges with key customers.
• Conduct regular Business Review with retailers to track progress, address challenges, and ensure delivery of set targets through scorecard monitoring.

General Responsibilities :

• Develop channel-specific strategies to optimize assortment, pricing, and promotional effectiveness.
• Lead JBP planning and execution with retailers, ensuring alignment with supplier goals.
• Monitor and improve 5P execution across retail touchpoints.
• Conduct regular Business Reviews and lead issue resolution with internal teams and customers.
• Collaborate with CAM, Trade Marketing, Client Management, and Supply Chain teams for seamless execution.

• Drive execution of team/function goals related to channel development and customer service improvement.
• Lead cross-functional collaboration to deliver strategic outcomes.
• Promote continuous learning and development in customer development and DKSH behaviors.
• Act as a role model for proactive problem-solving, stakeholder engagement, and strategic thinking.
• ROI on trade promotions, DKSH fairs, and in-store execution. Execution scorecards for JBP and 5P metrics

Functional skills and knowledge :

• Minimum three to five years’ experience in a similar role
• Minimum two to three years’ experience in a managerial capacity
• Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers 
• Proven customer development/account management experience in fast moving consumer goods
• Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
• Demonstrate advanced research and analytical skills
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
• Demonstrate fluency in English, both written and spoken
• Ability to multitask and communicate clearly and concisely.
• Agile in implementing fast-paced online environment onto DKSH.
• Demonstrate ability to work and collaborate in a team setting.
• Proactive, responsible, organized and able to work independently.
• Good level of computer literacy

Education :

Bachelor’s degree in business/marketing or related fields